FAQ

Q1: How long will my order take to arrive?

Standard shipping takes 7–15 business days, and expedited shipping takes 3–7 business days. The specific delivery time depends on your destination and local logistics efficiency.

Q2: Can I modify or cancel my order after payment?

You can apply for order modification or cancellation within 24 hours after payment before the order is shipped. Once the order is processed and shipped, modification or cancellation is not supported. Please contact customer support for assistance.

Q3: What should I do if my package is lost or damaged?

Please contact us within 48 hours after the estimated delivery time with order information and relevant photos. We will verify the situation and provide refund, replacement, or compensation solutions.

Q4: Do I need to pay customs duties?

International orders may incur local customs duties, which are borne by the buyer. The customs policy varies by country, and we are not responsible for customs charges or delays.

Q5: How long does the refund take?

After your refund application is approved, the fund will be returned to your original payment account within 5–10 business days. The specific arrival time is subject to the processing speed of your payment platform.

Q6: Are your products genuine and high-quality?

All our products have passed strict quality inspection before shipment. We adhere to high-standard production and selection standards to ensure product quality and customer shopping experience.