Return & Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us. Please see below for more information on our return policy.
Return Eligibility
You may apply for a return or exchange within 30 calendar days of receiving your order, provided the items meet the following conditions:
● Items are unused, unwashed, and in original condition;
● All original packaging, tags, and accessories are intact;
● The return application is submitted within the valid return period.
Personalized, custom-made, or clearance items are non-returnable and non-refundable unless defective.
Defective or Wrong Items
If you receive damaged, defective, or incorrect products, please contact our customer support within 48 hours of delivery with photos or videos as evidence. We will offer free replacement, full refund, or partial refund solutions with no extra cost to you.
Return Process
Contact our support team to submit a return request and obtain a return authorization number;
Pack the items securely and attach the return label as instructed;
Send the package via the designated shipping method and provide the tracking number;
Our team will inspect the returned items within 3–5 business days after receipt.
Refund Processing
Approved refunds will be processed to your original payment method within 5–10 business days. The actual arrival time depends on your bank or payment platform’s processing rules. Original shipping fees are non-refundable unless the return is caused by our errors.
Return Shipping Fees
For voluntary returns, customers are responsible for return shipping costs. For quality-related or our-error returns, we will cover all return shipping fees.